Return and Refund Policy
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, in its original condition, and returned with all packaging.
- The return request must be made within 7 days of receiving the product.
- Items that are damaged due to misuse or improper handling are not eligible for return.
- Sale items and gift cards are non-refundable.
2. How to Initiate a Return
To request a return:
1. Email info@tuntuna.com with your order number, item details, and reason for return.
2. Our team will review your request and provide return instructions.
3. Pack the item securely and ship it back to our return address.
3. Refund Processing
Once we receive your return:
- We will inspect the product and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchange Policy
We offer exchanges for defective or damaged items. If you receive a faulty product, contact us within 48 hours of delivery with pictures of the defect. We will replace it at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank statement or contact your payment provider.
- If you still have issues, contact us
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, in its original condition, and returned with all packaging.
- The return request must be made within 7 days of receiving the product.
- Items that are damaged due to misuse or improper handling are not eligible for return.
- Sale items and gift cards are non-refundable.
2. How to Initiate a Return
To request a return:
1. Email info@tuntuna.com with your order number, item details, and reason for return.
2. Our team will review your request and provide return instructions.
3. Pack the item securely and ship it back to our return address.
3. Refund Processing
Once we receive your return:
- We will inspect the product and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchange Policy
We offer exchanges for defective or damaged items. If you receive a faulty product, contact us within 48 hours of delivery with pictures of the defect. We will replace it at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank statement or contact your payment provider.
- If you still have issues, contact us at support@tuntuna.com for assistance.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to ensure safe delivery.
7. Non-Returnable Items
The following items cannot be returned:
- Used or damaged accessories (unless defective on arrival).
- Customized or personalized items.
- Products without original packaging.
8. Changes to This Refund Policy
We reserve the right to update this policy at any time. Changes will be posted on our website with an updated date.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to ensure safe delivery.
8. Non-Returnable Items
The following items cannot be returned:
- Used or damaged accessories (unless defective on arrival).
- Customized or personalized items.
- Products without original packaging.
9. Changes to This Refund Policy
We reserve the right to update this policy at any time. Changes will be posted on our website with an updated date.
10. Contact Us
If you have any questions, reach out to us:
Email: info@tuntuna.com for assistance.
Phone: 0330-0111171